.      Why is my shipment delayed?  

We appreciate your patience and apologize for any delay. While we are still fulfilling orders ontime, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via USPS and may be delayed. Keep an eye on your email for delivery updates. 

 

2.     Where is my order confirmation email? 

We're sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.  

 

3.       Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

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4.      How can I pay for my order?

Lady E House of Jumpsuits currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal & Cash App.

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5.       How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

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6.       How can I check the status of my order?

       We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

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7.     Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply email us ladyehouseofjumpsuits@gmail.com to return the unused goods back to us using and make a new purchase for the item or items you want through our site.

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8.   How do I return my order?

Returns are accepted for all items within 30 days of purchase. Please email us at ladyehouseofjumpsuits@gmail.com to initiate the returns process.